Frequently Asked Questions

How did Kern-Hill get the name?

Kern-Hill was named for its two original owners: “Kern” came from John Kiernicki (sometimes spelled Chernicki), and “Hill” from Nick Hill. Kiernicki started selling TVs and appliances before the business opened in 1952. 

Where is Kern-Hill Furniture located?

Kern-Hill Furniture is located at 660 Nairn Avenue in Winnipeg. C’mon down and explore our selection of furniture, mattresses, appliances, and more.

What are your store hours?

Our current hours are listed on our website and Google Business Profile. If you are making a special trip, please call ahead 204 942-5444 to confirm holiday hours.

Do you offer delivery?

Yes. Delivery options are available in Winnipeg and surrounding areas. Delivery availability, timing, and fees depend on the product and delivery address. Please speak with our 204 942-5444 team for details.

Can you deliver outside Winnipeg?

We may be able to arrange delivery outside Winnipeg. Contact us 204 942-5444 with your community and postal code, and we’ll confirm the available options.

Can you remove my old furniture?

Ask our sales team about old-furniture removal options when arranging delivery. Availability may depend on the item and delivery location.

Do you assemble furniture?

Some items may be delivered assembled or may include assembly options. Please ask us about the specific product you are considering.

How long will my order take?

Timing depends on whether the item is in stock, arriving at our warehouse, or being specially ordered. We’ll give you the most accurate estimated arrival date available at the time of purchase.

Can I take furniture home the same day?

Many in-stock items may be available for pickup or prompt delivery. Contact us or visit the showroom to check current availability.

Do you offer financing?

Financing options may be available on approved credit. Our sales team can explain the current options and help you choose the one that works for you.

Do you price match?

Talk to our team if you find a comparable item at a lower price. We are committed to offering great value and will be happy to review the details with you.

What is your return or exchange policy?

Return and exchange eligibility can vary by product, condition, and whether an item was specially ordered. Please ask about the applicable policy before completing your purchase.

What if my furniture arrives damaged or has a problem?

Please inspect your purchase when it is delivered or picked up. If you notice an issue, contact us as soon as possible with your order information and photos, if available. Our team will review the issue and help determine the next steps.

Does my furniture come with a warranty?

Many products include a manufacturer’s warranty. Coverage and terms vary by brand and product, so please ask your salesperson for the warranty details before purchasing.

Can you help me choose the right sofa or sectional?

Absolutely. Bring your room measurements, photos, and a rough layout if you have one. Our team can help you find a style, size, fabric, and configuration that works for your home.

How do I know whether a sofa will fit through my doorway or stairwell?

Measure door openings, hallways, stairways, elevators, and tight turns before ordering. Bring those measurements with you, and we’ll help you assess the options. It is the customer’s responsibility to ensure the item can be safely delivered into the home.

Can I order a different fabric or colour?

Many furniture pieces are available in multiple fabrics, colours, and configurations. Selection and lead times vary by manufacturer, so visit us to see the available options.

Do you sell mattresses?

Yes. We carry mattresses in a range of sizes, comfort levels, and price points. Our team can help you compare options based on your preferred sleep position, support needs, and budget.

Do you sell appliances?

Yes. Visit the store or contact our team to ask about our current appliance selection, availability, delivery, and installation-related options.

Can I buy a gift card?

Please contact the store to ask about gift-card availability and purchase options.

How can I contact Kern-Hill Furniture?

Call us at 204-942-5444, visit us at 660 Nairn Avenue in Winnipeg, or use the contact form on our website. We look forward to helping you make your house feel like home.